Refund and Return Policy

At MyPetStall, we care about the quality of our products and strive to provide you with a smooth and hassle-free shopping experience. If you are not satisfied with your purchase or if the product you received does not meet your expectations, we will be happy to help resolve the issue. Below is the information about how to return an item and request a refund:

1. Return Period:
You can return any item within 30 days from the date of delivery, provided the product is unused, in its original packaging, and in resalable condition.

2. Refund Eligibility:
To be eligible for a refund, your item must be returned in the same condition in which you received it. Any product that is damaged, opened, or has missing parts cannot be refunded.

3. How to Return an Item:
To initiate a return, please contact our customer service team at [support@mypetstall.com]. Be sure to include your order number and details about the product you wish to return. Our team will guide you through the return process.

4. Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Non-refundable Items:
Some items are non-refundable, including but not limited to personalized products, perishable goods, and any items marked as non-returnable at the time of purchase.

6. Shipping Costs:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (such as receiving the wrong item or a damaged product).

7. Exchanges:
If you need to exchange an item for a different size or color, please follow the return process, and once your return is processed, you can place a new order for the desired item.

We are committed to providing high-quality pet products and want you to be completely satisfied with your purchase. If you have any questions or concerns, feel free to contact us at [support@mypetstall.com].